Terms of Sale & Returns

1. Who we are and these terms

Ruco Supply is a UK sole trader based in Birmingham, United Kingdom. You can reach us at tenkay0@protonmail.com.

These terms apply to every order placed on this website. You must tick the box at checkout to confirm you have read and agree to them before you can pay. We keep a record of the date, time and version of the terms you agreed to with your order.

Nothing in these terms takes away your legal rights as a consumer under UK law. Where these terms are stricter than the law allows, the law wins for that point only.

2. Our products

• The Headbuds Pro 3, i18 Android Phone and Smart Watch Ultra 3 are independent brands. They are not made by, affiliated with or endorsed by Apple or any other brand mentioned for compatibility.
• Product photos are for illustration. Colours, packaging and accessories can differ slightly from the pictures.
• Products are sold for personal use. If you buy to resell or for any other business purpose, you are a business customer: the 14-day change-of-mind right in section 6 does not apply to you, and any return is entirely at our discretion.

3. Orders and payment

• All prices are in pounds sterling. Postage is shown before you pay.
• You pay by bank transfer through our payment provider, Fena. Your order is only accepted once your bank confirms the payment.
• We can refuse or cancel an order before dispatch, for example if a price was shown in error, stock is unavailable or we suspect fraud. If we do, we refund everything you paid.

4. Delivery

• We deliver to UK addresses only.
• Preorder items are dispatched within 3 to 4 weeks of your order.
• Once dispatched, allow up to 5 to 7 working days for delivery. This is our worst-case estimate; most orders arrive sooner. Delivery dates are estimates, not guarantees, and carrier delays outside our control can happen.
• We email your tracking number when your order is dispatched.
• You are responsible for giving a correct, complete delivery address. We are not responsible for orders delivered to, or lost because of, an incorrect or incomplete address you gave us. Any cost of re-sending is yours.
• Your order becomes yours, and your responsibility, once it is delivered to the address you gave us. Carrier tracking showing the parcel as delivered to that address is accepted as proof of delivery.
• If tracking shows delivered but you don't have your parcel, you must email us within 48 hours of the delivery time shown, and check with neighbours and safe places first. If a parcel has not moved on tracking for 10 working days, email us and we will open an investigation with the carrier. Investigations can take up to 15 working days, and we refund or replace only once the carrier confirms the parcel is lost.
• If you get an incomplete order or the wrong item, you must email us within 48 hours of delivery with your order number and photos.

5. Cancelling before dispatch

You can cancel a preorder any time before it is dispatched by emailing us with your order number. We refund everything you paid, to the account you paid from, within 14 days. Once an order has been dispatched, section 6 applies instead.

6. Returns: strict rules

Because of the nature of these products, they are sold factory-sealed and cannot be resold as new once opened. Our returns rules are strict, so please read them before you buy.

• Time limit. You must email us within 14 days of the day you receive your order to say you want to return it, quoting your order number. You must then post the item back within 14 days of telling us. Returns requested after 14 days are not accepted unless the item is faulty (section 7).
• Contact us first. Do not post anything back without emailing us first. We will give you the returns address and your return reference.
• Condition for a full refund. The item must be unopened and unused, with the factory seal fully intact, in its original packaging, with every accessory, cable, manual and free gift, and with no marks, writing, labels or damage on the box.
• Earbuds (Headbuds Pro 3). These are sealed for health and hygiene reasons. Once the seal is broken they cannot be returned or refunded, unless they are faulty.
• Phones and watches (i18 Android Phone, Smart Watch Ultra 3). If the seal is broken, or the item has been switched on, set up, paired, linked to an account, used, worn or damaged, you are responsible for the loss in value. We will deduct that loss from your refund, and the deduction can be up to 100% of the price, meaning no refund at all.
• Return postage. You pay the cost of sending the item back. You must use a tracked and insured service and keep proof of postage. Items lost or damaged on the way back to us are your responsibility.
• Inspection. Every return is inspected when it arrives. We tell you the outcome by email.
• Returns that fail inspection. If a return does not meet these rules, you will not get a refund, or you will get a reduced refund that reflects its loss in value. The item will be sent back to you only if you pay the return postage.
• Refunds. Approved refunds are paid within 14 days of the item reaching us, to the bank account you paid from. A full refund of the whole order includes the standard postage you paid. Any deduction is taken off the refund.

6a. Beginner reseller guide (digital)

The guide is digital content delivered straight away through a private Telegram invite. At checkout you ask for immediate access and agree that you lose your 14-day right to cancel once access is given. For that reason the guide cannot be returned or refunded, unless it is not as described. Sharing the invite link or the guide content with anyone else is not allowed, and we may remove access if you do.

7. Faulty items

• If an item arrives faulty, email us as soon as possible, and within 48 hours of delivery where you can, with your order number, a description of the fault and photos or a short video. Do not post anything back until we reply.
• If we confirm the fault, your legal rights apply: within 30 days of delivery you can choose a refund; after that we will repair or replace the item first, and refund if that doesn't work. For faulty items we cover the return postage.
• A fault does not include damage from drops, accidents, liquid, misuse, normal wear and tear, unauthorised repairs, or changes to the software. Items with this kind of damage are not refunded.

8. Chargebacks and payment disputes

• If there is a problem with your order, you agree to email us first and give us 5 working days to resolve it before raising a dispute, chargeback or payment claim with your bank.
• If a dispute is raised, we will send your bank the evidence we hold, including your order, the terms you agreed to and when, dispatch records and carrier tracking and delivery confirmation.
• We may refuse future orders from anyone who raises a dispute that is found to be unfounded, or who has not contacted us first.

9. Our responsibility to you

• We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss that was not foreseeable, or for any business losses, including lost profit or lost resale income.
• Except where the law does not allow a limit, our total responsibility for any order is limited to the price you paid for it.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for your statutory rights over faulty goods.

10. Contact and other terms

• Email: tenkay0@protonmail.com. We aim to reply within 2 working days.
• We may update these terms. The version that applies to your order is the one you agreed to at checkout.
• If a court finds any part of these terms invalid, the rest still applies.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.